RSTP e-Training FAQs

What is moodle?
Moodle is a learning management system which we are using to bring you various RSTP training courses online.

Are there specific browser specifications required for moodle?
Moodle is compatible with most modern Web browsers including Internet Explorer 7.x and 8.x, Firefox 3.x and later, and Safari 5.x. (Please note that some Moodle functions will not work with some browsers). Newer browsers, such as Internet Explorer 9.x and Google Chrome, have not been thoroughly tested. For Moodle to function correctly, it is recommended that the following requirements be met:

  1. Pop-ups are enabled;
  2. Cookies are enabled; and,
  3. Java is installed, up-to-date and enabled.

To detect whether you have Java or need an update, please go to By clicking “Free Java Download” on the page, the site will also help you determine if you have the latest version of Java installed. Please configure your browser settings based on the instructions available on the support website of your browser.

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How does the training course work online?
All course content materials are posted in this moodle webpage. You will need to read them, and then complete the quiz for each module/unit and the final exam. As you complete the quizzes, the moodle system will track your course progress and scores. Your quizzes are automatically corrected and a score is provided to you after you have submitted the quiz.

Can I share the online training course with other friends and colleagues? To maintain the integrity of the program and allow the tracking of learning progress for an individual student, we ask that you do not share your course login information. Instead, we encourage others to register directly with us.

How do I access a course?
Locate or search for the desired course (you can click 'All courses...' in the 'My courses' block) and click on the course name. If you have been enrolled in the course, it will appear under "My courses".

How do I get back to the homepage?
Use the navigation bar at the top left of the page. Avoid using the ‘back’ button of your browser!

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Where have all of the course modules/sub-topics gone?
You have probably clicked on the icon. To reveal all of the other modules/sub-topics you need to click on the icon which you will see in the right margin of the module/sub-topic. You can also use the dropdown box underneath the displayed module/sub-topic to jump to a hidden section.

Do I have to complete the course in one sitting?
No, you can sign out and login in as many times as you want until you are finished.

Is there a time limit for this course?
Yes, there is a certain time limit for all advanced-level courses. You have 15 weeks from the time you have enrolled in the course to complete all of the requirements (quizzes and final exam) before your enrollment expires.

Why is there a time limit for completing a course? 

Our online courses are most effective when taken within the timeframes we allow for the program. Prolonging the course completion period reduces the continuity of course content and lowers retention ability, making your online training experience less effective.

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What is a module?
In this context, a module is simply a larger section or chapter of the overall course. The courses are divided into modules but are all interrelated.

Am I able to jump between modules and module sub-topics?
Yes. You can jump from module to module or from sub-topic to sub-topic within a module by using the side menu bar without any negative consequences to your quizzes or course progress.

Can I download the readings?
You can print the readings from within a module by clicking on the printer icon on the top right corner of the moodle page.

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What happens when I am finished with the readings?
You may want to take the quiz while the material you have just reviewed is still fresh in your mind. Find the link to the quiz from the last sub-topic (chapter) in the module/unit or from the course outline.

How do I access a quiz?
You can access a quiz from the course outline page, or from within a module by clicking on the last sub-topic (chapter) of that module.

How much time do I have for the quiz?
There is no time limit set for the quiz. Once you click ‘submit’ your answers will be logged and cannot be changed. If you wish to return to the quiz without submitting, click on ‘save’.

How do I know if my quiz answers were correct?
You will be automatically provided with the correct answers once you submit the quiz.

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How can I interact with other course participants?
Depending on the course you are enrolled in, you may or may not be required to collaborate with other course participants. For this e-training courses, there is no group work requirement. You may, however use the Forum to post messages and comments to other participants.

How can I get a certificate?
Please check the course syllabus to find out the requirements for receiving a certificate for the course you are enrolled in. If you have qualified for the certificate, the RSTP will be mailing it to the address you have provided with your course registration (make sure you inform RSTP of any updates!). You will not need to request the certificate.

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Last modified: Friday, 11 October 2019, 5:28 PM