FAQs
FAQs
- What is Moodle?
- Which browser should I use?
- I can’t login after creating my account.
What now? - Can I share my login with others?
- How do I find my course?
- Why can’t I access my course?
- How does online training work?
- Navigation
- Can I download the reading materials?
- What should I do after reading?
- How do I take a quiz?
- Can I talk to other students?
- Do I have to finish the course all at once?
- Is there a time limit?
- How can I get a certificate?
What is Moodle?
Moodle is an online learning platform. It helps you complete training from anywhere using the internet.
- Watch training videos,
- Read learning materials,
- Complete quizzes and activities,
- Take a final exam.
Moodle saves your progress and scores as you go through the course.
When you finish all parts of the course and meet the requirements, you can receive a certificate.
To get the certificate, you must:
- Pass the final exam with at least 60%,
- Have an overall course grade of 60% or more,
- Spend a specific minimum amount of time actively working on the course.
Which browser should I use?
Moodle works with most modern web browsers like Chrome, Firefox, Safari, and Internet Explorer.
To use Moodle properly, make sure:
- Pop-ups are allowed.
- Cookies are turned on.
- Java is installed and updated. You can check Java at www.java.com.
Note: Mobile devices (smartphones, tablets) are not recommended for quizzes and exams because you may experience technical issues.
I can’t login after creating my account. What now?
- It may take up to 2 business days for your user account to be confirmed.
- Please do not create another user account; duplicate accounts are deleted.
- Make sure you use the correct username and password.
- Check your email to confirm your account registration.
- If you forgot your password, try to reset it.
If you still cannot log in, contact etraining@rstp.ca for help.
Can I share my login with others?
No. Each person should register and use their own login. This helps us track individual progress.
How do I find my course?
After you are enrolled, the course will appear under “My courses.”
Some courses allow you to enroll yourself. If you do this, you will receive a confirmation within 24 hours (Monday to Friday).
Why can’t I access my course?
You might not see your course if:
- You are not enrolled yet.
- Your enrollment request takes up to 2 business days to confirm.
- Your enrollment period has ended.
- You are logged into the wrong account.
If you think you should have access, contact etraining@rstp.ca.
How does online training work?
Each course is divided into sections called modules. A module focuses on one topic and includes:
- Reading materials,
- Activities,
- A quiz,
- (Sometimes) videos.
You will go through each module by watching videos (if provided), completing readings and activities, and taking the quiz.
Your progress is saved automatically, and your quiz answers are scored right after submission.
When you complete all modules, you will take a final exam, which is graded by staff.
Navigation
You can move between modules and topics using the navigation menu links or by clicking on course dashboard tiles.
To return to the main course page, always use the navigation menu links. Do not use your browser’s back button.
Using these navigation tools helps you find your way through the course materials easily.
Can I download the reading materials?
Yes. When you open the reading material in a module, click the three dots (menu) and choose Print book.
Select Microsoft Print to PDF or another virtual printer to save the reading as a PDF file.
What should I do after reading?
It’s a good idea to take the quiz while the material is still fresh. You’ll find the quiz at the end of the module.
How do I take a quiz?
Click the quiz link in the module.
There is no time limit for quizzes. You can click “save” to return later or “submit” to finish. After submitting, you will see your score and the correct answers.
Note: Mobile devices (smartphones and tablets) are not recommended for quizzes and final exams because you may experience technical problems.
Can I talk to other students?
Some courses include online discussion forums or live sessions to interact with other learners. Check your course syllabus to see what is included.
Do I have to finish the course all at once?
Each course has different rules. Some courses give you a set time to finish, while others let you work at your own pace.
However, self-paced courses must be completed within one year because the course content renews every year.
Is there a time limit?
Yes. You must finish before your enrollment period ends. The deadline helps keep the course effective.
Final exams have a time limit. If you need more time for the final exam, please email etraining@rstp.ca before you start.
How can I get a certificate?
To get a certificate, you need:
- At least 60% on the final exam,
- A 60% overall grade,
- Spend a specific minimum amount of time actively working on the course.
